Create a new order and put a note on saying “add to existing order” then select “Local Pickup” for the same date on checkout. We will then automatically put your orders together. This avoids you being charged twice for delivery.
We issue refunds to the company you used to pay us (i.e. debit, credit or PayPal).Even though we’ve issued a refund on our system and have asked your payment company to refund you, they may hold on to your money for a few days before they actually give you the money back.Unfortunately this is out […]
Our service is totally flexible, you can: buy once, as many times as you like subscribe weekly, fortnightly or monthly to many different items add to, change or cancel your subscription This is all done through your account.
Please note that you need to order extra items before the cut off day/time (explained here). If you’d like us to deliver some extra items when you receive your subscription delivery, all you need to do is order them and select the same delivery date as your subscription but select “Click & Collect” so you […]
You can change your delivery date up to 3 days before your order is due to be delivered. To do this, access your account and look at the order’s list, here you can edit the delivery date on your order and select a new one. This does not work for subscriptions. If you need a […]
You can change the frequency or cancel a subscription at least 3 days before a delivery and before your next payment goes through from your account page under “My Subscription”. To add to or edit your subscription after payment has been taken, please contact us and we will do it for you. Credit/debit card companies […]
In this time of crisis, thousands of small local businesses have been hugely affected economically from not being able to work. Thankfully, some companies, like ours, have being able to start selling products online to be able to continue supporting our families. Thanks to the support of our wonderful customers we are able to keep […]
Sheffield Made was setup by Sheffield Cheesemasters who were local artisan cheesemakers based in Neepsend, Sheffield. Sophie, the cheesemaker writes: The Corona Virus has hit us hard…. along with the rest of the small businesses around the country. Our core business is cheesemaking selling our products to local restaurants and shops but we also […]